We hope you will be delighted with your purchase, however, should you wish to return any item to us a full refund for the products will be issued. It’s super simple to return with our 30 day returns policy. Flexars must be unworn, in a fully saleable condition (no smoke or pet hair) to be eligible for a refund (unless faulty).
Please fill in the returns label which was enclosed with your order, stating the invoice number, and a reason for the return. Also, please state if you require an exchange or a refund. It is very important that your name, address and invoice number is clearly shown on your returns slip. Without this information, your refund or exchange may take longer to process.
If a returns label was not included with the Flexars, please email the office, email@example.com to ask for a returns label and one will be emailed to you. Please ensure that your return is in the same condition in which they were received.
If Flexars are returned showing they have been worn, a refund or exchange will not be given. All clothing tags must still be attached, please do not remove this tag until you have decided to keep the Flexars. Please ensure you have adequately packaged your return. We will not be held liable for damage to the Flexars without suitable packaging. Please do not use staples to seal packages as we cannot be held responsible for damage caused by the customer. We are happy to offer a repair service if they Flexars are found to be faulty after the end of the 30 days and within 6 months after purchasing, if worn and you have a receipt. Please send us an email to state what is wrong first and we will be happy to do our best to solve the problem.
Please be aware that due to the softness of the material Flexars can bobble slightly if rubbed against other coarse materials. The bobbling does not diminish the integrity of the material, therefore we will not refund or exchange bobbled Flexars.
We will not refund Competition Flexars for showing marks, i.e. from a recently polished saddle, that can’t be removed.
Please use either recorded or registered post for all returns as we are having a few parcels go missing and we will not give refunds unless the Flexars are received in the office. Once received, refunds will be issued within two working days.
If you return a pair of Flexars and they go missing, it is the responsibility of the company who sent them back and not Laflex Equestrian Int'l Ltd.
Adult Flexars must be returned in the cotton canvas bag that they are delivered in. If this is not returned, £1 will be deducted from your refund to cover the cost.
If you utilise our free postage over £100 deal, and then return items to make your total order less than £100, we will deduct £5.95 from your total refund to cover the postage costs.
Flexars, 22 Ambleside Road, Lightwater, Surrey, GU18 5TA
Don’t forget to get proof of postage.
If you need to discuss anything regarding your order or return, please call 01276 470988 or email firstname.lastname@example.org. Lines are open Monday to Friday 8.30am to 5:30pm, please leave a message if calls are unanswered.