Delivery and Returns | Flexars

 

Delivery Flexars

CHRISTMAS POST AND EXCHANGES

Any orders placed in November and December are eligible for exchange until the 31st of January 2021, the 30 day refund policy still applies. The last posting day for a pre-christmas delivery is the 22nd of December by 1pm. 

Flexars are delivered using a fully tracked, carbon neutral service via DPD.  Delivery is within 1-3 working days. 

For all overseas deliveries, Flexars are delivered using Royal Mail International Tracked and signed for.  This is a fully tracked service which will require a signature on delivery and online confirmation, available to 65 destinations. You may be liable to customs charges, to which we are not responsible for.

If you want to buy more than three pairs and wish them to be shipped abroad, please call the office on 01276 470988 or email hello@flexars.com for a discount in posting costs.

Flexars will do our utmost to post to your country of residence.

 

If you utilise our free postage over £100 deal, and then return items to make your total order less than £100, we will deduct £5 from your total refund to cover the postage costs.

Returns Flexars

We hope you will be delighted with your purchase, however, should you wish to return any item to us a full refund for the products will be issued. It’s super simple to return with our 30 day returns policy. Flexars must be unworn, in a fully saleable condition (no smoke or pet hair) to be eligible for a refund (unless faulty).
Please fill in the returns label which was enclosed with your order, stating the invoice number, and a reason for the return.  Also, please state if you require an exchange or a refund.  It is very important that your name, address and invoice number is clearly shown on your returns slip. Without this information, your refund or exchange may take longer to process.
If a returns label was not included with the Flexars, please email the office, hello@flexars.com to ask for a returns label and one will be emailed to you. Please ensure that your return is in the same condition in which they were received. 
If Flexars are returned showing they have been worn, a refund or exchange will not be given. All clothing tags must still be attached, please do not remove this tag until you have decided to keep the Flexars. Please ensure you have adequately packaged your return. We will not be held liable for damage to the Flexars without suitable packaging. Please do not use staples to seal packages as we cannot be held responsible for damage caused by the customer. We are happy to offer a repair service if they Flexars are found to be faulty after the end of the 30 days and within the 6 months after purchasing if worn and you have a receipt,  please send us an email to state what is wrong first and we will be happy to do our best to solve the problem.
Please be aware that due to the softness of the material Flexars can bobble slightly if rubbed against other coarse materials. The bobbling does not diminish the integrity of the material, therefore we will not refund or exchange bobbled Flexars.
We will not refund Competition Flexars for showing marks, i.e. from a recently polished saddle, that can’t be removed. 
Please use either recorded or registered post for all returns as we are having a few parcels go missing and we will not give refunds unless the Flexars are received in the office. Once received, refunds will be issued within two working days.
If you return a pair of Flexars and they go missing, it is the responsibility of the company who sent them back and not Laflex Equestrian Int'l Ltd.

All Flexars MUST be returned with the cotton dust bag. If not returned, we will reject the return and send the Flexars back to you.​

If you utilise our free postage over £100 deal, and then return items to make your total order less than £100, we will deduct £5 from your total refund to cover the postage costs.

Returns Address:

Flexars, 22 Ambleside Road, Lightwater, Surrey, GU18 5TA

Don’t forget to get proof of postage.

If you need to discuss anything regarding your order or return, please call 01276 470988 or email hello@flexars.com. Lines are open Monday to Friday 8.30am to 5:30pm, please leave a message if calls are unanswered.

Wholesale Flexars

We sell to wholesalers. For wholesale inquiries, please contact hello@flexars.com

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